Frequently Asked Questions

Conditions of Purchase

Please note that the booking/reservation and purchase of all our products and services (collectively referred to as "the Travel Products") are subject to the following terms and conditions AND other terms imposed by our third party providers, fulfillment providers, airlines, other travel products and independent supplier(s) ("Supplier") from time to time ("Supplier Terms").

By effecting a booking of the Travel Products through these Sites, you expressly agree to be bound by terms and conditions herein and the Supplier Terms.

1. CHANGES TO RATES

The rates quoted in respect of the Travel Products are subject to change without notice.

2. REMOVAL OF TRAVEL PRODUCTS

Suntravel Sdn Bhd reserves the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently the Travel Products (or any part thereof) with or without notice. You agree that Suntravel Sdn Bhd shall not be liable to you or to any third party in any way for any modification suspension or discontinuance of the Travel Products.

3. RESERVATIONS

Suntravel Sdn Bhd and their Suppliers are entitled at their discretion to refuse and/or decline to accept any booking or reservation placed through these Sites. You are responsible for your travel planning and any bookings or reservations made based on such planning. Suntravel Sdn Bhd will not be held liable nor entertain a refund of any nature should you book or reserve a Travel Product that is not suitable.

If you have any special requests these will be passed on to the relevant Suppliers but cannot be guaranteed by Suntravel Sdn Bhd. Unless otherwise stated, all bookings or reservations are non-exchangeable and non-transferable.

4. TRAVEL PRODUCTS

Some Travel Products posted on these Sites are offered by independent Suppliers and are subject to their terms and conditions and the availability of the Travel Product.

For such products, Suntravel Sdn Bhd merely acts as a electronic booking platform for Travel Products of the Suppliers and shall not be responsible nor liable for:

·         overbooking, misinformation or mishandling of any booking/reservation or booking by the Suppliers; or

·         any other dissatisfaction or complaint relating to the quality of the Travel Products provided by the Supplier;

·         any damage or loss to your personal property or personal injury howsoever sustained or caused.

Suntravel Sdn Bhd shall not be considered a party to any transaction between you and any Supplier whether or not Suntravel Sdn Bhd may have received some form of revenue or remuneration in connection with such transaction or be liable for any costs or damages arising out of, either directly or indirectly from you or any other person involved or related to the transaction.

5. NON-AVAILABILITY

All Travel Products offered on these Sites are subject to availability and acceptance, at the discretion of the Supplier of such product or service.

In the event a Travel Product booked by you is not available, Suntravel Sdn Bhd shall use its reasonable endeavours to suggest an alternative product or service of similar pricing and quality.

Where the Travel Product is either not available or our suggested alternative (where applicable) is not acceptable to you but is nevertheless fully paid, we shall make a refund in accordance with our Refund Policy.

If you fail to accept our suggested alternative Travel Product by the specified deadline, we reserve our right to cancel our tentative booking of the same.

6. CHANGES TO ITINERARY

To change your itinerary, you must cancel your booking/reservation and make a new booking/reservation. You agree not to hold Suntravel Sdn Bhd liable in the event you fail to secure previously booked/reserved Travel Products whether or not for the same period while effecting such new booking/reservation.

All cancellations are subject to the current cancellation policies in force stipulated by the Suppliers and Suntravel Sdn Bhd. You are liable for any additional charges or expenses imposed by the Suppliers and Suntravel Sdn Bhd in respect of such changes or cancellation.

7. REFUND POLICY

In the event you decide to cancel your booking/reservation, you may be entitled to a refund depending on the current policy in force of Suntravel Sdn Bhd and the Supplier who supplied the Travel Product to you. As the Refund Policy of different individual Suppliers may differ (the same Supplier may also stipulate different Refund Policies for different Travel Products), the Refund Policies for different travel products may differ from travel product to travel product.

8. TRAVEL REQUIREMENTS

It is your responsibility to obtain a visa (where required) and other relevant travel document at your own costs.

Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please contact the relevant embassies of your destination countries.

9. VALIDITY OF CREDIT CARD

Submission of a booking/reservation or a booking/reservation request by you shall be deemed to be IRREVOCABLE AUTHORISATION by you to Suntravel Sdn Bhd and/or its assigns to check the validity of the credit card details submitted and the outstanding credit limit through whatsoever means.

10. FORCE MAJEURE

Neither Suntravel Sdn Bhd nor the Supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the Travel Product due to unforeseen circumstances or circumstances beyond our control.

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