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General FAQ

General FAQ

Disclaimer: The information contained herein is based on our own personal experiences and opinions and is not a substitute for professional medical or legal advice. SUNTRAVEL SDN BHD is not responsible for any error or omission.

Immigration Clearance - MUST READ!

Visitors travelling to Sarawak from Peninsular Malaysia or Sabah are required to pass through Sarawak Immigration to enter the state. While this is only a minor inconvenience, visitors should be aware that the stamp from Sarawak Immigration supersedes any other Malaysian stamp already in their passport, and they need to leave the country by the date shown in the Sarawak Immigration stamp.

What is the Weather Like?

Sarawak and Sabah have typical tropical rainforest climates (Köppen climate classification Af) with temperatures ranging between 22 degrees Celsius (72 degrees Fahrenheit) in the middle of the night and 35 degrees Celsius (95 degrees Fahrenheit) on the hottest days. Temperatures are a lot lower at altitude. Humidity is consistently high, between 70% and 95% RH in Sarawak and 60% and 95% RH in Sabah

Annual rainfall in Sarawak ranges between 3,000 and 4,600 mm (120 and 180 inches), depending on location. Sabah is somewhat drier, receiving 2,500-3,500 mm (100-140 inches) of rain per year, depending on locality. The wettest times are during the North-East Monsoon months of November to February. Visitors should not be put off by the rainy months, as rain is often intermittent with sunny periods in between and overall temperatures are generally lower. However some locations (e.g. Tanjung Datu National Park) are inaccessible during the rainy season and certain journeys (e.g. boat ride to Bako National Park, Express Boat to Sibu) may be less comfortable than usual.

What Should I Wear?

Light, comfortable cotton clothing at all times. Also bring a sun hat, lightweight raincoat, swimming costume and a sarong. For city use, any comfortable shoes will suffice. Sturdy sneakers or lightweight trekking shoes will be fine for upriver excursions and visits to national parks, but serious treks (e.g. Kelabit Highlands, Mount Kinabalu Climb) require proper hiking shoes with a good grip. See our Kinabalu FAQ for special requirement for the Mount Kinabalu Climb.

What Else Do I Need to Bring?

Personal toiletries*, any prescription medication, a small backpack*, a water bottle*, a flashlight* (hand carried or on a head-strap, with spare bulb and batteries), plastic bags to keep valuables dry*, slippers (thongs or flip-flops)*, sun-block*, insect repellent*.

The items marked with an asterisk (*) can all be obtained in Borneo, but shopping for them uses up valuable holiday time.

What Else Should I Consider?

A dry bag for your camera, spare camera batteries, and a pair of lightweight binoculars (strongly recommended).

Do I Need Travel Insurance?

Yes! We cannot emphasise this enough. Everything you do on any of our tours is ENTIRELY AT YOUR OWN RISK. All ​road ​vehicles used to transport​ ​our guests carry full passenger liability insurance, as required by Malaysian Law for tour operator vehicles, and are mechanically inspected by licensing authorities every six months, also a legal requirement. However, guests participate in tours and cross-country or highland/mountain treks, including longboat trips, entirely at their own risk (and may be required to sign the appropriate disclaimers at Mulu National Park and Kinabalu National Park). Guests should obtain their own comprehensive Travel Insurance before leaving for Malaysia. Regular travel insurance is unlikely to cover Mulu Pinnacles, Mulu Adventure Caving and Mount Kinabalu activities and we advise guests to obtain Adventure Travel Insurance.

Are Your Tours Suitable For Children?

Generally, yes. In fact for some tours children are mandatory! Please bear in mind that older children usually get more enjoyment from wildlife and cultural experiences than younger ones. Many of our tours involve road or river journeys of an hour or more so if your children are easily bored, other destinations may be more suitable. Also, when travelling in longboats, passengers are required to sit still, for safety reasons.

Some activities are definitely NOT suitable for younger children, however. The age limit for the Mount Kinabalu Climb and Via Ferrata is 10 (although we feel 12 is more appropriate) and you must be 18 to take part in Adventure Caving in Mulu National Park. We would not recommend the Mulu Pinnacles Ascent or the longer Kelabit Highland Treks to anyone under 12, and teenagers taking part in such activities need to be physically fit.

One thing is certain though; people in Borneo adore children, especially foreign ones, and will go out of their way to make them feel welcome. Most children thrive under such attention, but it may be distressing for shy children.

Do You Offer Children’s Discounts?

Yes, but it varies by destination. Please contact us for further information.

What Time Zone is Borneo In?

Sarawak and Sabah are 8 hours ahead of GMT, just like Peninsular Malaysia and Singapore. Indonesian Kalimantan is 7 hours ahead of GMT.

Can I Use My Credit / Debit / ATM Card?

Visa and MasterCard are widely accepted in towns and cities, other cards not so widely. It is generally easy to withdraw cash form ATMs, which are found in all urban areas.

Should I Change Money Beforehand?

We advise against this. You will normally get much better exchange rates in Malaysia, PROVIDED you are carrying popular currencies (USD, GBP, Euro, AUD, SGD, CHF, HKD). Money changers usually offer better rates than banks unless you are changing large amounts. Our guides will include a visit to a money changer en route from the airport to your hotel, if required, and again during your tour, wherever possible.

Note: Many banks and money changers will not accept USD in denominations lower than US$20. If you tip your guide or driver with US$1 notes, he or she will not be able to change them without difficulty.

Do I Need A Visa?

Citizens of most countries do not require a visa and will receive an immigration stamp on arrival. Nationalities requiring a visa are listed here: